The reliability of services delivered by ISPs, cloud providers and conferencing services (a.k.a. unified communications-as-a-service (UCaaS)) is an indication of how well served businesses are via the internet.
ThousandEyes is monitoring how these providers are handling the performance challenges they face. It will provide Network World a roundup of interesting events of the week in the delivery of these services, and Network World will provide a summary here. Stop back next week for another update
Global outages across all three categories last week increased from 374 to 381, up 2% compared to the week prior. In the US, outages increased from 94 to 130, up 38%.
Globally, ISP outages increased from 293 to 298, up 2%, while in the US they increased from 72 to 107, up 49%.
Globally, cloud-provider network outages decreased from 10 to nine, and in the US they remained the same at four.
Globally collaboration-app network outages decreased from seven to five, and in the US they increased from four to five.
Global outages across all three categories last week increased from 283 to 374, up 32% compared to the week prior. In the US, they increased from 72 to 94, up 31%.
Globally, ISP outages jumped from 194 to 293, up 51% while in the US they increased from 55 to 72, up 31%.
Globally cloud-provider network outages jumped from six to 10, and in the US increased from one to four.
Globally collaboration-app network outages decreased from nine to seven, and in the US decreased from six to four.
Two notable outages:
On October 19, LinkedIn experienced a service disruption affecting its mobile and desktop user base. The disruption was first observed around 6:34 p.m. EDT, with users attempting to post to LinkedIn receiving error messages. The total disruption lasted around an hour and a half during which no network issues were observed connecting to LinkedIn web servers indicating the issue was application related. The service was restored around 7 p.m. EDT.
On October 22, Level 3 Communications experienced an outage affecting downstream partners and customers in the US, Canada, the Netherlands, and Spain. The outage lasted a total of 18 minutes divided into two occurrences distributed over a 30-minute period. The first occurrence was observed around 12:35 a.m. EDT and appeared centered on Level 3 nodes in Chicago, Ilinois. Five minutes later, nodes in St. Louis, Missouri, also exhibited outage conditions. Ten minutes after the outage appearing to clear, the St. Louis nodes began exhibiting outage conditions again. The outage was cleared around 1:05 a.m. EDT. Click here for an interactive view.
